Abstract

This survey, an empirical, and quantitative-based descriptive study has been undertaken in Tirunelveli city of Tamil Nadu, India to analyze the perception of managers working in non-medical departments at private multi-speciality hospitals towards five rolerelated factors ⸺ role ambiguity, role isolation, role overload, self-role distance, and role conflict ⸺ affecting their productivity. To achieve the objective, the study sampled a total of 60 respondents using both purposive and convenience sampling techniques. The questionnaire method was administered to collect the primary data from the sampled respondents, and the secondary data was collected from books and journals. The percentage method applied to analyze the primary data has shown that the majority of the respondents have strongly agreed that all role-related factors, almost equally, affect their productivity, because the difference in the perception level among the discussed variables is very minute as follows: unclear job description about expectations of the hospital as a manager (role ambiguity, 92%); feeling of being isolated from channels of information and not being part of what is happening; not seeing the impact of one’s action (role isolation, 87%); being in-charge for many duties and tasks at the same time which is too much to handle (role overload 87%); finding a conflict between necessities of the job and the personal beliefs and values (self-role distance 83%); and receiving incompatible demand from many heads and various Directions (role conflict78%).

Keywords

manager, non-medical department, role, productivity, private hospital, Tirunelveli city