# Evaluating patients satisfaction and quality perception towards health services rendered at JTH, a major referral Hospital mostly depending on external Donners, Juba / South Sudan

MOJ Public Health
Rose P Gore, Altyeb Mohamed Babiker, Bol Chaw Mayang, Chol M Aciek, D Ezekiel Ezra, Deng Kok BM, Onyango J Olworo

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# Abstract

Patient satisfaction is the perception of patient towards health care services, has been considered a mandatory barometer to evaluate how well a healthcare system is working in a number of advanced countries such as France and Germany, however, it receives limited attention in developing countries,1 Improved patient care has become a priority for all health care service providers with the optimum objective of achieving a high degree of patient satisfaction, therefore is the state of pleasure or happiness that the patients experience while using a health services.2 According to Emmanuel K Mpinga3 has moved from theoretical essence to more technical and operational approach, corresponds to expression of patient’s judgment on the quality of care, is an indicator and the voice of the patient, on other hand6 found that socio - demographic characteristics contribute minimally to patient satisfaction, patient who is anxious will not comprehend information clearly. In South Sudan generally, is perceived that there is a gap in needs of patients despite external donors efforts, hence patients seek healthcare in private health centers. Improving the quality of health care service offered at JTH will improve the service offered Nationwide directly or indirectly. This study is a cross-sectional studies, exploratory based on qualitative interviews one - to one investigator and patient, while structured questionnaire are given to Doctors and Nurses, the Study population aged 15 to 55yrs old, males and females, regardless of occupation and educational levels from all departments,  Simple random samples were attained from the period between1st Oct 2012- 14th Jan2013 from various wards to reached 50 patients, 20 doctors and 30 nurses were given structured questionnaires which they filled. Followed by extensive discussions and analysis was done using MS Excel &MS Word, data presentation is in the form of plain text, tables, graphs and pie charts.